Frequently Asked Questions – FAQ

This FAQ contains questions regularly asked by customers about ordering, customizing, shipping and so on. If you are not able to find the answer to your question here, please do get in touch with us via Live Chat 0569004257 or Email and we’ll respond as soon as possible.


How do I contact you?

You can get in touch with us via live chat, phone at +971569004257 or email at

Where are you located?

We are located in Dubai UAE.

Do you print all your product yourself?

Yes we do! This way we have full control over the printing process as well as the quality – and we can offer great prices across our entire product range.

How to Place Order

How do I place an order?

You can place an order by choosing the product you would like to customize with design Tools menu on website, such as a t-shirt or a mug, and then clicking the ‘Customize’ button once the specific product is selected. You will then be directed to a design tool where you can add text, upload photos and place them exactly as you like on the product.

You can also choose from pre-designed products from our Store menu.

click link to see video how to order online :

Once complete you can choose the sizes if applicable and add to cart. Once you are done creating all the items and adding them to the cart, you can then click check out, enter your details and complete your order.

How do I customize a product?

Once you choose a product that you would like to customize from the ‘Create’ menu, you will see a ‘Customize’ button inside the product page. Once you click this button it will take you to the design tool where you can upload your own photos or add any text you like.

Do you have minimum quantity to order?

Nope! All products that you see available for purchase or customizing on the website have no minimum order quantity. You can get just one!

How is the price calculated?

The prices shown for each product is the price for the product including printing. For products with multiple sides such as t-shirts and hoodies, the price is inclusive of one side of printing. In the design tool, as you add text or photos to each side of the product, the price will update in real-time and show you the breakdown of how it is calculated within the design tool itself.

Where can I find the material Details of the products?

Each product page has a description of the product which describes its materials details.

How do I select the right size for my order?

On each product page,size chart of product you would like is available.

Do you offer embroidery?

Yes we Do

Can you print on sleeves?

Yes! We can print on the sleeves.

I have my own t-shirt or other garment, can you print on it?

Yes we can in most cases. It depends on the material of the garment that you bring but anything cotton, polyester or even most blends are fine and we can print on them. Note that some designs have restrictions in terms of colors and printing methods.

What form of payment do you accept?

We accept all major debit & credit cards via our online secure Payment Gateway HyloBiz.

we have COD as well.

Creating a Design with Tool

I’m not a designer and I’m not familiar with designing, is this a problem?

Not at all! We have an easy-to-use designer tool that has all the tools necessary for you to be able to create your design. You can add text, change font and colors as you would on any document and also upload your own photos from your hard drive or from Facebook/Instagram.

We understand that sometimes there are things you want on your design that you cannot figure out how to do on the design tool, in that case just get in touch with us and we’ll be more than happy to help you with your design 🙂

How do I change the product color?

In the design tool, if you wish to change the color of your item you may have to click on the ‘Products’ tab.  Click load more to show all colours available and then select the color you like. The images on the design tool will change to reflect the new product color chosen.

Can I get a photo printed on a Product liket-shirt,mug, etc.?

Yes! We can print it for you 🙂 You can also upload your photos from your mobile laptop .

What file format should I upload or submit?

You may upload any image file as long as it is in high resolution. If you are unsure about it, not to worry! You can still upload it and the design team will always check if there are any issues with the image resolution or clarity and in-case there is they will get in touch with you before printing your order.

What is the maximum size can you print?

We can print A3 size or bigger on most products, however depending on the product chosen and the design, in some cases we are restricted to A4 size printing. You can make the design in the size that you like and if there is any issue the printing team will get in touch with you before processing your order.

How many colors can I print?

We can print as many colors as you like but it also depends on the product we are printing on and artwork. You can get in touch with us via live chat, phone or email if you would like us to check for you

Which printing process would you use for my order?

We have a variety of printing methods available to us such as Heat Transfer, Sublimation. Usually we choose the optimum printing method for the best quality/based on the design that needs to be printed. Each printing method has their own limitations, but luckily our experienced print team will be able to identify the best option for your order.

If you need some more information or have a preference for a particular printing method, you can always specify this in the notes of your order and our print team will take it into consideration.

Can I change the size of my order?

Yes! Before checking out, you will be asked what size and quantity you would like. If you have already placed an order and it is not yet being processed, you may give us a call to 0569004257 change the size of your item.

ow can I be sure of the placement of my design?

If you are unsure if your placement of the design is correct, you can always leave a note for our print team to see and ask them to make any adjustments based on their professional opinion if necessary. If they have any doubts they will get in touch with you before printing your order. You can also get in touch or give us a call before placing the order to answer any of your questions related to design positioning and we’ll be happy to help!

After Book order Queries & Support

Update after I place an order?

Once an order is placed, our print team reviews it within 24 hours to ensure everything is good to go! They check the design and any uploaded images and also ensures we have the stock available for your order. Should there be any doubts or issues, they will get in touch with you right away via email or phone before processing your order.

In most cases, orders are checked and go smoothly into our production queue where it gets printed and shipped to you.

How should I wash my t-shirt?

Each t-shirt and apparel product comes with washing instructions on the label which you can follow. The general rule is to avoid ironing over prints, iron inside-out, wash cold or warm, not hot and do not use bleach.

Will the print fade after wash?

As long as you follow the washing instructions on the label of your garment, the print will not wash off.

Can I get the same design on a different product or re-order and old one?

Yes you may! If you have saved your design in your account, you can open up another product in the design tool and add your saved design to that product. If you want to re-order a previously made order on the same products or different ones, you can always get in touch with us and let us know the order number.


Do you Give discounts?

Yes we do! When ordering any 5 products or more you will automatically get a discount added onto your shopping cart. The more products you order, the higher the discount goes, starting at just 5 pieces. The next discount increment comes at 10 pieces 10 Percent.

How do I get a quote?

For a quote for a bulk order or an order of 5pcs or more, you can send us an email together with the artwork and product details (color ,sizes) that you would like to Our team will get back to you asap with a quote and a mockup as well if required.

How much to get my own t-shirt printed?

Our printing only charge is usually AED 35 for one side and AED 60 for two side printing . This can vary depending on the quantity you need printed and the size of the design to be printed. Other products may have other printing-only charges. Check with our team at 0569004257 if you have any further questions.

Shipping and Returns

How do I track my order?

As soon as your order is shipped, you will receive an tracking number on Whats-app and email which includes the Tracking Number or Airway Bill Number. Usually we ship via Fetcher, so you can enter this airwaybill number on the Fetcher website ( and track your order and also make schedule for Delivery.

How long does it take to receive my order?

We take on average 2 working days to process your order, print it and ship it out. For our UAE customers, allow an extra day for shipping. We also offer Click & Collect option whereby you can collect your order same Day with helpline 0569004257.

How much is it to ship to me?

Our shipping costs within UAE are AED 15  only. For orders above AED 200 shipping is on us!

How do you ship my order?

Almost all of our orders are shipped via our courier partners Fetcher.

Do you provide drop-shipping services?

Yes we do! Get in touch with us at with details on what you are looking for and we’ll be happy to assist you.

I received a wrong item, how can I return it?

Please refer to our Return Policy which has all the guidance for how to handle returns. Should you need any further assistance please give us a call or contact us via Live Chat or Email.

Can I replace or exchange an item rather than a refund?

Yes you may request for a replacement or exchange if it qualifies as per our Return Policy.

When will I receive my refund?

Once the refund request and any associated investigation is complete, we will refund the amount as soon as possible (usually within 1-2 working days) via the same mode of payment.

What if I am not happy with the item?

We do our best to make sure all of the products we ship out are of top quality and accurate based on what our customers have requested. However if for any reason you are not satisfied with your order, do let us know via email at and our customer service team will look into it and see if there is anything we can do.

What is your return policy?

You can find our Return Policy here (link)

Bulk Orders

Can we get a mock up?

Absolutely. We create detailed mockups for every bulk order, even if it is just 10 pieces. We place great importance in getting all the details and expectations clarified in advance. We also provide mockups for printed samples before getting them made too.

Can we get samples?

Yes we encourage it. If you require samples of just the product to see the material, or if you need a sample with your logo/printing on it we can do it. Get in touch with your sales representative or our sales team at and we can take it forward from there.

Do you provide designing services?

Yes we do. Get in touch with our sales team at with your brief.

I have t-shirts that I need to just get printed or embroidered, can you do that?

Yes we can. Get in touch with our sales team at and let us know what print you require and for how many pieces. Once we finalize the printing method and price we can even collect the t-shirts from you (minimum 25pcs for pickup service) and drop it back off to you once done.

What is the turnaround time with Bulk orders?

The turnaround times vary for all bulk orders, depending on factors such as a) the product, b) stock availability, c) printing method, d) quantity and e) our work-load at the time of placing the order. Either way, we will provide you a delivery date when placing your order and ensure to delivery on or before the committed date.

Do you provide custom branding or labeling options?

Yes we do.